We at Civine guarantee our customers the right to exchange and return all products displayed on our store, according to the following terms and conditions:

Product Condition: The product must be in its original condition when purchased and in its original packaging.

Replacement and return period: Replacement or return requests are accepted within 3 working days from the date of receipt.

Processing requests: If the replacement or return request is approved, the representative will reach the customer within 3-5 working days to receive the product.

How to submit a request: Please send a message via WhatsApp to the number shown on the shipping policy to request a return or exchange, or contact us via the “Contact Us” page on our website.

Required Information: When placing an order, please photograph the product and specify the city, address and order number to facilitate the exchange or return process.

Defective or Non-Conforming Products: If the product is damaged, has a defect, or does not conform to the agreed specifications, it will be replaced with another product.

Refund: In case you receive a product that is completely different from the description on our website, the customer will be fully refunded.

Note: Some products may not be exchangeable or returnable for health reasons or privacy reasons, such as opened perfumes and cosmetics.

We are committed to providing the best service to our customers, and we always strive to ensure your satisfaction with our products and services.